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0713

2023

住房專案

飯店常見問題集 Q&A of Caesar Metro Taipei

抵達與離開飯店 Arrival & Departure (點選問題就會顯示答案)

1. 飯店標準的入住與退房時間?
What is the standard time of check in and check out?

飯店標準入住時間為下午3點起；標準退房時間為中午12點前。
The standard check-in time is after 3 pm; the standard check-out time is before 12pm.

2. 有提早入住或延遲退房的服務嗎?
Can I use the early check in or late check out service?

提早入住或延遲退房需依當天房況而定，依據不同時間有不同的加價規定，請提早洽詢櫃台。
The early check-in or late check-out request will depend on the availability upon arrival, and an extra charge will apply by different time request. Please refer to Front Desk for further details.

3. 若提早抵達飯店或退房後，可以先存放行李嗎?
Can I keep my luggage before check in or after check out?

是的，我們很樂意為客人存放行李，請直接與我們的服務中心連繫。(02)2306-6777 #6123、6124
Yes, we are glad to keep guests' luggage, please contact Concierge for service. (02)2306-6777 #6123、6124

4. 若我使用信用卡預授權押金，什麼時候會取消?
How long does it take for credit card deposit authorization cancellation?

退房後，我們的櫃台人員會同步進行預授權取消作業，銀行作業時間需要大約兩週作業手續。
Our front desk officer will cancel the credit card deposit authorization after check-out, and it will take approximately 2 weeks of working days.

5. 入住飯店前，飯店可以代收信件包裹嗎?
Can I send the parcel to concierge before arriving at hotel?

是的，我們可以提供信件、包裹代收，或是代寄包裹服務，請先提前通知我們的服務中心。
Yes, we are glad to receive/send guest's parcel. Please contact Concierge for advanced notification.

6. 飯店有地方可以兌換外幣嗎?
Can I get currency exchange in the hotel?

是的，大廳櫃台提供外籍旅客兌換外幣服務，請攜帶護照前往辦理。
Yes, we provide currency exchange service for foreigners, please bring your passport while applying.

客房訊息 Guest Room Info (點選問題就會顯示答案)

1. 請問吹風機在哪裡?
Where is the hair dryer?

吹風機放置於水槽下方。
Hair dryer is placed under the sink.

2. 請問保險箱在哪裡?
Where is the safety box?

保險箱位於衣櫃下方的抽屜內。
Safety box is equipped in the drawer of closet.

3. 房間內有沒有轉接頭?
Is there the plug adapter in guest room?

房間內不提供轉接頭，若有需要請洽詢一樓服務中心。
The adapter are not provided in guest room, please contact Concierge at first floor for rental service.

4. 電源總開關在哪?
Where is the master switch?

總開關位在房門旁的牆上，按下即可取電。
Master switch is located on the wall beside the room door, simply press once to turn on.

5. 如何連接wifi?
How to connect wifi?

開啟上網設備wifi功能，選擇熱點"CaesarMetro"，無須密碼即可連接上網。
Turn on the device wifi function, select hotspot "CaesarMetro", and no need to enter password.

6. 房間內可以抽菸嗎?
Can I smoke in guest room?

本飯店為禁菸飯店，室內空間禁止吸菸；若有需求，請至大門口旁吸菸區。
Caesar Metro Taipei is a non-smoking hotel; smoking areas are located beside main gate and side gate.

7. 房間內有提供水果刀嗎?
Is there the fruit knife in the guest room?

飯店僅提供餐桌用刀叉，無提供水果刀。
We provide table knife and fork, no fruit knife provided.

8. 客房內哪些需收費?
What service needs extra payment?

撥打外線電話及洗衣服務需另外收費。
The outline phone call and laundry service are the extra-paid service.

9. 外線電話收費標準? 如何撥打外線電話?
How much to dial outside line? How to dial the outside line?

外線電話收費標準請參閱飯店指南。按"0"即可撥打外線電話。
Please refer to the hotel guide which on TV to get the phone fare information. Press "0" to dial outline phone call.

10. 備品是否可帶走? 如浴袍、浴衣、馬克杯
Can I take the amenity away? Ex. Bathrobe, Yukata, mug.

飯店備品均需付費購買，若有需要請洽詢大廳櫃檯。
The amenities in guest room are not allowed to take way; please contact Front Desk to purchase.

11. 衛生紙可以沖馬桶嗎?
Can I drop away the toilet paper in the toilet bowl?

是的，您可將使用後的衛生紙沖入馬桶中。
Yes, you can throw away the used toilet paper in the toilet.

12. 有沒有加床的服務?房間內的床可以合併嗎?
Is there any extra rollaway bed service in room? Can I put together two single beds?

我們的客房均無提供加床服務，請依入住人數選擇客房種類；客房內的床為固定無法合併。
There is no extra bed service in our rooms, please select the room type according to the guest numbers. Our beds in the room cannot be combined and put close together.

13. 要怎麼使用客房餐飲服務?
How to use in- room dining service?

您可透過電視瀏覽客房服務菜單，並且撥打房內電話快捷鍵點餐。
You can read the in- room dining service menu on TV and dial phone shortcut key to order.

14. 有提供嬰兒床及相關用品嗎?
Can I request the baby cot and other baby amenity?

15. 客房的佔床規定?
What is the rule of bed occupied?

12歲以下(含)小孩可不佔床免費入住，但不額外提供備品與早餐。（若訂房含早餐）
Child age under 12 can request no additional bed, but will not provide extra amenity and breakfast.

餐飲服務 Dining Service (點選問題就會顯示答案)

1. 入住期間飯店內的餐飲有提供折扣嗎?
Can I get dining discount during the stay?

是的，我們提供入住房客餐飲8折優惠，用餐時只需出示房卡即可享有折扣。
Yes, we provide in-house guests 20% off dining discounts by presenting room card while dining.

2. 開車來飯店用餐，需要付停車費嗎?
Should I pay the parking fee while dining in the hotel?

於凱達用餐的顧客，請於停車時領取磁扣，並於用餐完畢交由餐廳人員進行消磁，百宴及家宴將依照消費金額免除停車費；參加婚禮及宴會的顧客，也可享有免停車費禮遇。
All the guests dining in the hotel are free for parking according to the invoice values. Please bring the parking ticket to our restaurant staffs to provide discounts. Guests participating meeting or wedding can enjoy free for parking as well.

入住日期Check-in

11 23 2024
退房日期Check-out

11 24 2024
人數Number
立即訂房

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